Terms and Conditions
We hope you find Rosebud Farm site etiquette common sense and consistent, in order to deliver the tranquility that our guests have become accustomed to. We would like to make these clear before booking, this ensures everyone has a pleasant experience on our bespoke quiet site and comes back year after year to our hidden gem.
1. The aim of our site is to keep it simple, with nicely cut grass and clean facilities, to provide a safe and relaxing worry free base for Adults Only (18+) who MUST be on holiday (i.e. not working, on a course, or any other organised events).
2. The gates to the site are opened at 9am and closed at 11pm, locked overnight, pedestrian access is available outside these times. Please do not start your engines on site whilst the gates are closed, we politely ask that you walk to empty rubbish, portable toilet waste, fetching water or during your visits to the toilet / shower block, (this applies wet or dry) to preserve the site.
3. We have gone green by adopting the simpler recycling system and green organic liquids in portable toilets only. (Formaldehyde Free)
4. Radios or televisions for all units, in particular, tents & awnings are to be kept on low volume, (i.e. should not be heard by your neighbours), this applies day and night, no musical instruments to be played on site.
5. All portable electrical appliances must be camping equipment only, i.e. check that the wattage is no greater than 1500 watts (1.5kw).
6. Dogs (max 2) must be under control and supervised, pick up is a must, so bring your bags.
7. We accept maximum 2 adults, in the event of 2 bookings trying to join on site, the last booking will be cancelled with no refund. i.e; no groups. (definition of group 3 or more persons). Likewise, please refrain from gatherings in units, on pitches or benches.
8. Barbecues are allowed at least 300mm off the ground or above, all others below this height will require slate provided by Campsite to prevent burning the grass.
9. No open fires, chimneys, log burners or generators, please do not erect flag poles, roach poles, bunting or decorative flashing lighting (supporting IDA area), solar lights highlighting trip hazards such as guy ropes are acceptable. Do not fly kites, drones or any radio controlled aircraft.
10. Arrival times are strictly 12 noon until 6pm - Departure times are strictly 9am until 12 noon.
11. 5 mph speed limit on site, i.e please drive slowly.
12. Please avoid excessive noise at all times, anyone who creates a disturbance or inconvenience, for the sake of the other campers, will be asked to leave the site immediately, without notice and will not be entitled to a refund.
13. You must pay for all the days that you have booked in full 14 days before arrival, via your booking portal.
14. We advise that you have adequate holiday/travel/sickness insurance to cover all eventualities as we do not refund after 14 days before arrival. By making a booking and paying your deposit you signify your agreement with our refund policy. Similarly, no credit or refund is available for any unused services provided in the cost of your holiday e.g. if you choose to depart early.
15. No visitors or deliveries allowed on site at any time (medical exception) all pick-ups and drop-offs by family, friends or taxis are from the summerhouse or entrance only.
16. Late departures if pitch is available, need to be notified and paid for on arrival and are charged from 12 noon - 6pm half nightly rate and after 6pm - full nightly rate. this maintains a fair distribution of costs to the pitch.
17. Electric car charging :- Due to our rural location, the current infrastructure does not give us capacity for ev charging, there are charging points at Camelford and Wadebridge or use Zap.map to find other locations en route or near us. Do not charge any electric cars on site.
18. By booking onto this site, you are accepting our t & c`s and privacy policy.
The above conditions are not exhaustive, but are a guideline to creating a peaceful and relaxing site.
Please note:- The owners will not be held responsible for any loss or damage to personal property or injury to persons or pets during their stay at Rosebud Farm Touring Park.
Booking and Cancellation Terms
A deposit of £20 is required at the time of booking to secure your pitch. This deposit is non-refundable as it represents a contribution towards administrative costs, transactional fees and loss of booking opportunity.
The remaining balance must be paid no later than 14 days prior to arrival.
If the balance is not received by the due date, we reserve the right to cancel your booking and retain the deposit.
2. Cancellations by You
You may cancel your booking at any time.
14 days or more before arrival: full refund of all monies paid less deposit.
14 days or less before arrival, or no-show: full booking amount is non-refundable (see Amendments)
All cancellations must be in writing either by email or post with supporting documents if required.
3. Amendments
Bookings may be amended 14 days prior to arrival, subject to availability. We will endeavour to move your booking once to an alternative date within the same year and season rate at no additional charge.
4. Cancellations by Us
If we need to cancel your booking due to circumstances beyond our control or for safety reasons, we will provide a full refund of all monies paid. We shall not be liable for any indirect or consequential losses.
5. Weather and Site Conditions
Camping is an outdoor activity and is affected by weather conditions. We do not offer refunds for adverse weather.
6. Exceptional Circumstances
We may, at our discretion, offer refunds, or booking changes in exceptional circumstances. This does not affect your statutory rights.
7. Consumer Rights
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
8. Cooling-Off Period
Under the Consumer Contracts Regulations 2013, bookings for accommodation on specific dates are exempt from the standard 14-day cancellation (cooling-off) period.